Our Policies

Diversity, Equity, and Inclusion Statement

As part of our commitment to reconciliation and inclusion, we acknowledge that Thrive Together Mental Wellness Centres operates on the traditional and unceded territories of the Anishinaabe Algonquin Nation in Ottawa and the Haudenosaunee and Anishinaabe Peoples in Kingston. We recognize the enduring presence and contributions of Indigenous Peoples to this land and pledge to honor their histories, cultures, and rights. This acknowledgment serves as a call to action for meaningful collaboration and reconciliation in support of Indigenous communities.

Our clinic is committed to fostering a safe, inclusive, and equitable environment for all. We believe that diversity enriches our community and strengthens our ability to provide compassionate, evidence-informed care. We celebrate the unique identities, experiences, and perspectives of every individual and value how our similarities and differences in race, ethnicity, gender identity, sexual orientation, age, ability, socioeconomic status, or cultural background shape and impact our lived experiences. As a clinic, we aim to offer justice-centred health care.

Our mission is to ensure that everyone who walks through our doors feels seen, valued, respected, and supported. We do not always get it right and are committed to partnering with you to explore how things can be made better. We strive to address systemic barriers to mental health care by creating accessible services, advocating for equity, and continuously learning how to better serve our diverse communities.

 

Together, we are building a space where everyone can explore, be well, and thrive.

Privacy Commitment
 

At Thrive Together Mental Wellness Centres, we are committed to protecting your privacy and the confidentiality of your personal health information. Our team complies with Ontario’s Personal Health Information Protection Act (PHIPA) and all related legal and professional standards.

This summary outlines our privacy practices.
For a more detailed policy, please contact privacy@thrivetogether.ca  

Information We Collect
We may collect personal health information such as:

1. Name, date of birth, and contact details
2. Health history and records of care provided
3. Information about your healthcare providers
4. Payment and insurance details
5. Other information necessary for your care
    

How We Use and Disclose Your Information

Your information may be collected, used, and disclosed for purposes including:

1. Providing assessment and treatment services (in-person and virtual care)
2. Billing and payment processing
   Meeting legal and regulatory requirements
3. Teaching and staff education (with safeguards in place)
4. Conducting quality improvement and risk management
5. Informing you of events or opportunities (with your express consent)
6. Other purposes as permitted or required by law

We collect, use, and disclose only the minimum information necessary. You may withhold or withdraw consent for certain uses at any time by notifying your clinician.

Electronic Health Records & Virtual Care

• All health information is stored in secure electronic health record systems.
• Virtual care appointments are conducted through secure platforms.
• Only authorized staff and clinicians involved in your care have access to your records.

Access to Your Health Records

You have the right to:

• Access your health records held by us
• Request corrections if you believe your records are inaccurate or incomplete

A reasonable fee may apply for copies of your health records. To exercise these rights or learn more about our privacy practices, please contact your clinician or our office.

You also have the right to make a complaint to the Information and Privacy Commissioner of Ontario (IPC) if you believe your personal health information has not been handled properly:

 

Information and Privacy Commissioner of Ontario
2 Bloor Street East, Suite 1400,
Toronto, ON M4W 1A8
Phone (Toronto/local 905): (416) 326-3333
Toll-Free (Ontario): 1-800-387-0073
TTY: (416) 325-7539
Fax: (416) 325-9195
Website: www.ipc.on.ca